Privacy Policy

This policy explains how MotoWorx collects, uses, shares and protects information when you visit motoworxmo.com, create an account, contact us or buy products through the site.

Information we collect

Depending on how you use the site, we may collect:

• contact and account information such as your name, email address, phone number, billing address, shipping address and account credentials;
• order information such as products purchased, order value, shipping choice, transaction status, returns and customer-service messages;
• vehicle or project details you choose to send, including year, make, model, symptoms and photos;
• technical information such as IP address, browser and device type, referring pages, pages viewed, cookie identifiers and approximate location derived from an IP address; and
• fraud-prevention, security and diagnostic logs.

Payments

Payments are handled by the payment provider shown at checkout. That provider receives payment-card or other payment details needed to authorize and complete the transaction. MotoWorx generally receives confirmation, limited transaction details and fraud-screening results rather than complete card numbers. The provider’s own privacy notice also applies.

How we use information

• to operate the website, cart, checkout and customer accounts;
• to process, fulfill, ship, service, refund and keep records of orders;
• to respond to questions and provide estimates or service information;
• to prevent fraud, abuse and security incidents;
• to maintain, troubleshoot and improve the website and catalog;
• to meet tax, accounting, warranty and other legal obligations; and
• to send marketing messages only where permitted. You may opt out of marketing email using its unsubscribe link.

Cookies and similar technology

The site uses cookies and local storage needed for functions such as carts, checkout, account login, security and saved preferences. If optional measurement or advertising tools are enabled, they may use cookies or similar identifiers as described in the consent choices shown on the site. Blocking essential cookies may prevent checkout or account features from working.

Google services and product listings

We may use Google services to publish and keep product listings current, measure site activity or understand advertising performance. Product-feed information can include product names, descriptions, images, prices, availability, identifiers, shipping details and links to this site. Where a Google measurement or advertising service is enabled, Google may receive device, browser, cookie and interaction information, and limited purchase or conversion details such as order value and product identifiers. We do not intentionally send complete payment-card numbers to Google. Google processes information under its own privacy policies and controls.

When we share information

We share information only as reasonably necessary with vendors that help us operate the business, such as hosting and website providers, payment processors, shipping carriers, tax and accounting providers, fraud and security services, customer-support tools, and catalog or advertising platforms. We may also disclose information when required by law, to protect customers or the business, or as part of a merger, financing or sale of business assets. We do not sell personal information for money.

Retention

We keep order and transaction records for as long as reasonably needed for fulfillment, returns, tax, accounting, warranty, fraud-prevention and legal purposes. Account information is kept while the account remains active and for a reasonable period afterward. Customer messages and service details are kept as needed to respond and maintain business records. Security logs and cookies are generally kept for shorter operational periods unless an incident requires longer retention.

Your choices and rights

You may ask to access, correct or delete personal information associated with you. You may also object to or request limits on certain processing where applicable. We may need to verify your identity, and some information must be retained for legal, accounting, fraud-prevention or transaction-record purposes. To make a request, email [email protected].

Security

We use reasonable administrative and technical safeguards intended to protect personal information. No website, transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Children’s privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child supplied information may contact us to request deletion.

External links

The site may link to Facebook, Google Maps, service providers or other websites. Their privacy practices are governed by their own policies.

Policy changes

We may update this policy as the site, services or legal requirements change. The effective date at the top identifies the current version.

Contact us

MotoWorx
3209 W Belle Center Rd
Joplin, MO 64801
[email protected]
(417) 624-4750